Multiple Accounts on my Email ID

vlm212 — Wed, 10 May 2023 16:36:15 GMT

Hello.

Please could you help me? I set up an account via the BT app on placing an order for home broadband. There were some issues and I had to replace the order. I now have multiple accounts associated with my email, one for my original (now cancelled) order, one for my current account and a third (not sure what this one is). I can get the details of my current account by clicking on "Your Details" / "Account". This then shows 3 accounts on the Drop down: my cancelled one, my current one and the third one. But this is a hassle to do every time and there are some occasions when I log in and can only see the cancelled account.

Please could you advise how I can delete the multiple accounts so it’s just the current one I can access?

Thank you 🙂

Re: Multiple Accounts on my Email ID

NeilO — Wed, 10 May 2023 18:51:50 GMT

Hi @vlm212 Welcome to the community and thanks for posting, the moderation team will be able to assist you with that. I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: Multiple Accounts on my Email ID

vlm212 — Wed, 10 May 2023 19:11:39 GMT

That is great. Thank you so much.

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Multiple Accounts on my Email ID

Re: Multiple Accounts on my Email ID

Re: Multiple Accounts on my Email ID