https://community.bt.com/t5/Bills-Packages/Cannot-view-online-product/m-p/2292697#M155339 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/309027">@AshCann4</a></SPAN> I'm really sorry about that. We might be best deleting the BT ID to allow you to start again. I'll send you a private message so you can get in touch with your details.</P> <P>Neil&nbsp;</P> Wed, 10 May 2023 19:34:45 GMT NeilO 2023-05-10T19:34:45Z https://community.bt.com/t5/Bills-Packages/Cannot-view-online-product/m-p/2292670#M155336 <P>Hi, I have an active broadband package which I cannot view bills for online. I have 3 account numbers linked to my account. One of them says 'SERVICE_USER'. Another says 'Closed Account'. When I select the correct account and return to my homepage, it changes to 'Account 1' and says I do not have any active products? I seem to be stuck in a loop. If someone could get back to me me on here that would be great. Thanks, Ash</P> Wed, 10 May 2023 17:15:51 GMT https://community.bt.com/t5/Bills-Packages/Cannot-view-online-product/m-p/2292670#M155336 AshCann4 2023-05-10T17:15:51Z https://community.bt.com/t5/Bills-Packages/Cannot-view-online-product/m-p/2292697#M155339 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/309027">@AshCann4</a></SPAN> I'm really sorry about that. We might be best deleting the BT ID to allow you to start again. I'll send you a private message so you can get in touch with your details.</P> <P>Neil&nbsp;</P> Wed, 10 May 2023 19:34:45 GMT https://community.bt.com/t5/Bills-Packages/Cannot-view-online-product/m-p/2292697#M155339 NeilO 2023-05-10T19:34:45Z