This topic

Adding account to my BT ID

margaretjessop17 — Thu, 11 May 2023 12:10:11 GMT

Hello I have set up an account but it will not let me add my account it says I need a pin but gives me no options to click to move forward please help.

Re: Adding account to my BT ID

NeilO — Thu, 11 May 2023 12:35:39 GMT

Hi @margaretjessop17 I'm really sorry about that. Are you following these steps?

Log in to My BT via a browser, either through a mobile or a desktop (this won't work through the app)
When logged in and on the homepage, click Your Details
Go to Account, shown under Settings
Scroll down to Multiple Accounts, then click Add an account
Enter the account number you wish to link, then click Continue.
Sometimes for a GB account number, the GB needs to be replaced with 02
Enter your BT phone number, a descriptive name and click Add account.

Thanks

Neil

Re: Adding account to my BT ID

RobbieMac — Fri, 12 May 2023 13:22:16 GMT

Hi @margaretjessop17

I'm just dropping by to check how you got on with Neil's advice above. Can you reply and let me know please? 🙂

Thanks,

Robbie

Re: Adding account to my BT ID

margaretjessop17 — Sat, 13 May 2023 11:25:07 GMT

I have followed the instructions several times and still get the same screen every time there is no way to move forward from here

Re: Adding account to my BT ID

Keith_Beddoe — Sat, 13 May 2023 11:22:26 GMT

@margaretjessop17

Please remove your account number from your screenshot, as this is a public forum.

Re: Adding account to my BT ID

JohnC2 — Sat, 13 May 2023 11:28:20 GMT

Hi @margaretjessop17, thanks for posting back and sorry you're still unable to complete the set up of your online account.

I've sent you a Private Message so you can get in touch with us for help with this.

Cheers

John