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Return of BT Hub

Mike666 — Sat, 13 May 2023 10:02:54 GMT

Like other members, I have returned a Hub to BT but am still receiving emails and texts notifying me that I will be charged unless I return the equipment. Of course, it doesn't help that the BT email address does not allow for replies! I am presently on holiday but have the Post Office receipt of the posting at home. Can you please either confirm the return of the Hub or advise how I can demonstrate the fact it has been returned, presumably by sending a scan of the PO receipt? In case it is relevant I should add that as I was able to resolve the initial problem of linking my telephone to my existing hub, I did not return my old Hub, but returned the new replacement one. This was placed unopened and in its original packaging into the returns bag. I also included a note explaining why the new "replacement" was been returned. Until I return home I am unable to verify the precise date the Hub was posted, but it was more than three weeks ago.

A totally frustrating experience!

Re: Return of BT Hub

JohnC2 — Sat, 13 May 2023 11:40:24 GMT

Hi Mike666, sorry that you're been chased for the return of equipment sent back weeks ago.
I've sent you a Private Message so when you return home you can get in touch with us and we'll get the items marked returned.

Cheers

John

Re: Return of BT Hub

SammyTheCat — Thu, 21 Nov 2024 10:26:49 GMT

I find myself in the same bind as many others: a router collected three weeks ago by (I have RM's collection confirmation) is being chased by a 'do not reply' email address, but the helpline says ignore it. Having switched from BT to PlusNet for precisely this reason I want to avoid a £75 bill for an item already returned in a BT bag, with BT label, by Royal Mail...