This topic

PERSONAL INFO : MOBILE

wac — Sun, 14 May 2023 19:44:46 GMT

i am in progress of getting FIBRE BROADBAND into my house completely.

I have needed to speak to HQ. Not a prioblem as such.

However in BT checking that I am legit they wanted to phone me on mobile.

For unknown reason the number is incorrect.

Can you show me where my personal info is kept so I can correct it.

This should be easier than trying to get it corrected through voice phone call.

Many thanks

Re: PERSONAL INFO : MOBILE

Crimliar — Sun, 14 May 2023 22:32:11 GMT

On the MYBT website, that'll be the last entry on the second line of links (just under the purple banner bar) and is titled "Your details".

Re: PERSONAL INFO : MOBILE

Keith_Beddoe — Mon, 15 May 2023 04:12:27 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150