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Upgrade from Home Essentials issue

Anonymous — Mon, 15 May 2023 11:02:00 GMT

I've been told that I can't upgrade directly from Home Essentials to Fibre 250 as the system won't allow it even though gfast is available. Any solutions to this?

Re: Upgrade from Home Essentials issue

imjolly — Mon, 15 May 2023 11:17:09 GMT

fibre 250 not available on home essentials so need to end home essentials and take a standard cost plan which is more expensive

Re: Upgrade from Home Essentials issue

Anonymous — Mon, 15 May 2023 11:19:38 GMT

So if I move onto a standard package first I should then be able to upgrade to Fibre 250?

Re: Upgrade from Home Essentials issue

imjolly — Mon, 15 May 2023 11:29:56 GMT

can you enter phone number and post results remembering to delete phone number

this will show what is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Upgrade from Home Essentials issue

Anonymous — Mon, 15 May 2023 11:34:19 GMT

Odd as I've been with BT for nearly a year:

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line

Re: Upgrade from Home Essentials issue

imjolly — Mon, 15 May 2023 12:11:27 GMT

do you have digital voice as that explains why does not recognise number. try using your address

Re: Upgrade from Home Essentials issue

Anonymous — Mon, 15 May 2023 13:26:27 GMT

Re: Upgrade from Home Essentials issue

imjolly — Mon, 15 May 2023 13:43:15 GMT

that confirms GFAST available so try phoning options team 0800800030 or retentions 08007831401 and see if either of them can help change from home essentials to standard package