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Broadband Deals

Hemlockwood2 — Mon, 15 May 2023 11:35:06 GMT

I am currently being charged £54.22 for broadband/landline. The speed of 16mb is very poor and the service does not always reach that level. The best deal BT can offer me because I am a current customer is £1 off!! This is derisory. BT will not let me contract to a cheaper contract because of my customer status- although I am out of contract. I am now considering an alternative broadband supplier. This is extortionate pricing for the speed of my broadband.

Re: Broadband Deals

Les-Gibson — Mon, 15 May 2023 12:53:55 GMT

I suspect you've been speaking to the wrong department, try ringing the retentions team on 0800800030 and you may get a better deal

Re: Broadband Deals

PaddyB — Mon, 15 May 2023 15:15:58 GMT

Hi @Hemlockwood2,

Thank you for posting and welcome to the Community. Your best bet would be to give the number @Les-Gibson has posted a call. They'll be able to review your account and offer you advice on what offers are able.

Please give them a call and post back to let us know how you get on.

Thanks,

Paddy