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Bt rewards card not showing up

Olive1 — Mon, 15 May 2023 15:44:47 GMT

I have a bt rewards card available (had both email and text to say so) but when I go to the page is says none is available, nor anything in previously redeemed.

I have two accounts (one an old one) so not sure if this is messing with it.

Can anyone advise how to claim it?

Thanks.

Re: Bt rewards card not showing up

PaddyB — Mon, 15 May 2023 16:46:41 GMT

Hi @Olive1,

Thank you for posting and welcome to the Community. If you have an old account on your My BT, it could be confusing things.

If you send me your details, I'll be able to take a look at this for you to make sure you get your Reward Card.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Bt rewards card not showing up

NeilO — Mon, 22 May 2023 09:07:43 GMT

Hi Thanks for speaking with me last week, the MyBT account issues are fixed now so they won't cause any problems in the future.

Thanks

Neil