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I need a old account number removed from my BT ID

Murphh95 — Mon, 15 May 2023 17:00:54 GMT

I recently placed a new order for broadband under the same email as a old account and now it's linked the 2 account numbers under the same email and I want the old account removed

Re: I need a old account number removed from my BT ID

PaddyB — Mon, 15 May 2023 18:15:35 GMT

Hi @Murphh95,

Thank you for posting. I'll be able to get that old account removed from your BT ID.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: I need a old account number removed from my BT ID

JohnC2 — Fri, 19 May 2023 12:34:40 GMT

Hi @Murphh95, thanks for your PM yesterday and glad your BTID is now working ok with the old account removed.

Cheers

John