This topic

Returning equipment

roadrunner55 — Tue, 16 May 2023 04:19:51 GMT

I returned my Hybrid device via the Post Office on March 29th and kept my proof of posting receipt. Fed up with constant emails reminding me to return it or face a charge I spent half an hour on the phone on the 9th of May and was told that although they hadn't yet received it, it would be recorded as returned and I wouldn't be charged. Today I received yet another email reminder. How do I stop this harassment? Is there somewhere I can send a copy of the proof of posting?

Re: Returning equipment

PaddyB — Tue, 16 May 2023 08:39:24 GMT

Hi @roadrunner55,

Thank you for posting and welcome to the Community. I'm sorry if your equipment isn't showing as having been returned. I'll be able to get that sorted.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Returning equipment

PaddyB — Wed, 17 May 2023 08:11:40 GMT

Hi @roadrunner55,

Thank you for taking my call today. The equipment has been marked as returned and this will stop any follow-up.

Once again, I'm sorry that you had to contact us to get this sorted.

Thanks,

Paddy