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2 accounts still running at same time. (Mod) DavidM was fantastic but still not sorted out

Redders01 — Tue, 09 May 2023 09:33:40 GMT

Last year after being lied to by a person from BT regarding changing an account and leaving us without a landline for months, it also left is having 2 accounts running at the same time for the same address, after no one at BT helping us and being treated like rubbish i posted for some help on here, Moderator DavidM was an absolute star and helped us so much and got things sorted BUT i have just looked again and find we still have 2 accounts running for the address and when i phoned BT about this AGAIN they were as much use as a Chocolate Fireguard, and no use at all, can either DavidM or someone else help us again over this as it is getting stupid now.

Re: 2 accounts still running at same time. (Mod) DavidM was fantastic but still not sorted out

RobbieMac — Tue, 09 May 2023 10:02:06 GMT

Hi @Redders01

Thank you for your post and welcome back!

I am sorry for the problems you're having with the two accounts. We'll be able to pick up from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: 2 accounts still running at same time. (Mod) DavidM was fantastic but still not sorted out

JohnC2 — Mon, 15 May 2023 10:24:59 GMT

Hi @Redders01, the old account should now be removed from your BTID. Please log in and check and let me know.

Cheers

John

Re: 2 accounts still running at same time. (Mod) DavidM was fantastic but still not sorted out

Redders01 — Tue, 16 May 2023 13:56:19 GMT

Hi, now i have an even bigger problem, i would not have thought deleting that account would have caused any problems but it has, i cannot log in to my account now, it is as tho it does not exist?? and my bill is due so i cannot pay it,,