https://community.bt.com/t5/Bills-Packages/outstanding-balance/m-p/2293699#M155560 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315311">@Galina</a>&nbsp;</P> <P>Welcome to this user forum for BT Retail phone and broadband customers.</P> <P>The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at&nbsp;</P> <UL> <LI>Online at<SPAN>&nbsp;</SPAN><A href="http://www.equifax.co.uk/ask" target="_blank" rel="noopener nofollow noreferrer">www.equifax.co.uk/ask</A></LI> <LI>Call 0800 014 2955</LI> <LI>Address – Equifax Ltd <UL type="circle"> <LI>Customer Service Centre</LI> <LI>PO Box 10036</LI> <LI>Leicester</LI> <LI>LE3 4FS</LI> </UL> </LI> </UL> <P>or&nbsp;</P> <UL> <LI>Online at<SPAN>&nbsp;</SPAN><A href="http://www.experian.co.uk/" target="_blank" rel="noopener nofollow noreferrer">www.experian.co.uk</A></LI> <LI>Call 0344 481 8000</LI> <LI>Address - Experian Headquarters Talbot House <UL type="circle"> <LI>Talbot Street</LI> <LI>Nottingham</LI> <LI>N80 1TH</LI> </UL> </LI> </UL> <P>They'll then liaise with BT for you.</P> Thu, 18 May 2023 08:10:50 GMT Keith_Beddoe 2023-05-18T08:10:50Z https://community.bt.com/t5/Bills-Packages/outstanding-balance/m-p/2293697#M155559 <P>Hello!How can I pay off my debt in BT, is it shown on my credit report? Haven't used BT since 2018. Thanks</P> Thu, 18 May 2023 08:07:12 GMT https://community.bt.com/t5/Bills-Packages/outstanding-balance/m-p/2293697#M155559 Galina 2023-05-18T08:07:12Z https://community.bt.com/t5/Bills-Packages/outstanding-balance/m-p/2293699#M155560 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315311">@Galina</a>&nbsp;</P> <P>Welcome to this user forum for BT Retail phone and broadband customers.</P> <P>The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at&nbsp;</P> <UL> <LI>Online at<SPAN>&nbsp;</SPAN><A href="http://www.equifax.co.uk/ask" target="_blank" rel="noopener nofollow noreferrer">www.equifax.co.uk/ask</A></LI> <LI>Call 0800 014 2955</LI> <LI>Address – Equifax Ltd <UL type="circle"> <LI>Customer Service Centre</LI> <LI>PO Box 10036</LI> <LI>Leicester</LI> <LI>LE3 4FS</LI> </UL> </LI> </UL> <P>or&nbsp;</P> <UL> <LI>Online at<SPAN>&nbsp;</SPAN><A href="http://www.experian.co.uk/" target="_blank" rel="noopener nofollow noreferrer">www.experian.co.uk</A></LI> <LI>Call 0344 481 8000</LI> <LI>Address - Experian Headquarters Talbot House <UL type="circle"> <LI>Talbot Street</LI> <LI>Nottingham</LI> <LI>N80 1TH</LI> </UL> </LI> </UL> <P>They'll then liaise with BT for you.</P> Thu, 18 May 2023 08:10:50 GMT https://community.bt.com/t5/Bills-Packages/outstanding-balance/m-p/2293699#M155560 Keith_Beddoe 2023-05-18T08:10:50Z