https://community.bt.com/t5/Bills-Packages/Virtual-reward-card-error/m-p/2293903#M155581 <P>Hi,&nbsp;</P><P>I have been receiving texts and emails claiming that I can claim my reward card, however when I follow the instructions and log in, the message below pops up:&nbsp;&nbsp;</P><P><FONT color="#FF0000">Error !</FONT></P><P><FONT color="#FF0000">Please try after some time.</FONT></P><P><FONT color="#000000">May I get some assistance? Thank you.&nbsp;</FONT></P> Fri, 19 May 2023 09:04:40 GMT Rollins 2023-05-19T09:04:40Z https://community.bt.com/t5/Bills-Packages/Virtual-reward-card-error/m-p/2293903#M155581 <P>Hi,&nbsp;</P><P>I have been receiving texts and emails claiming that I can claim my reward card, however when I follow the instructions and log in, the message below pops up:&nbsp;&nbsp;</P><P><FONT color="#FF0000">Error !</FONT></P><P><FONT color="#FF0000">Please try after some time.</FONT></P><P><FONT color="#000000">May I get some assistance? Thank you.&nbsp;</FONT></P> Fri, 19 May 2023 09:04:40 GMT https://community.bt.com/t5/Bills-Packages/Virtual-reward-card-error/m-p/2293903#M155581 Rollins 2023-05-19T09:04:40Z https://community.bt.com/t5/Bills-Packages/Virtual-reward-card-error/m-p/2293919#M155587 <P>Hi, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315350">@Rollins</a></SPAN> welcome to the community and thanks for posting. I'm sorry you're experiencing issues claiming your reward card. I've seen that error happen when the MyBT account hasn't been verified. Did you click on the verify link that was emailed to you when the MyBT account was first set up?</P> <P>Thanks</P> <P>Neil</P> Fri, 19 May 2023 10:24:32 GMT https://community.bt.com/t5/Bills-Packages/Virtual-reward-card-error/m-p/2293919#M155587 NeilO 2023-05-19T10:24:32Z