https://community.bt.com/t5/Bills-Packages/Return-of-Equipment/m-p/2294036#M155627 <P>Hi</P><P>I have recently renewed my TV contract but opted not to have a new set top box.</P><P>I am now being asked to return my old box despite not having received a new box.</P><P>Am I obliged to return my old box (there is mention of payments being due if I don't)?</P><P>Thanks for any advice</P> Sat, 20 May 2023 10:07:19 GMT Shaun9 2023-05-20T10:07:19Z https://community.bt.com/t5/Bills-Packages/Return-of-Equipment/m-p/2294036#M155627 <P>Hi</P><P>I have recently renewed my TV contract but opted not to have a new set top box.</P><P>I am now being asked to return my old box despite not having received a new box.</P><P>Am I obliged to return my old box (there is mention of payments being due if I don't)?</P><P>Thanks for any advice</P> Sat, 20 May 2023 10:07:19 GMT https://community.bt.com/t5/Bills-Packages/Return-of-Equipment/m-p/2294036#M155627 Shaun9 2023-05-20T10:07:19Z https://community.bt.com/t5/Bills-Packages/Return-of-Equipment/m-p/2294051#M155629 <P>The return email will have been an automated email sent out when a contract is renewed.</P> <P>You do not need to return the old box if you are still using it and never got a new one or if you received the equipment prior to 13.12.19</P> <P><A href="https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo" target="_blank">How to return and recycle your BT equipment for free | BT Help</A></P> Sat, 20 May 2023 11:59:53 GMT https://community.bt.com/t5/Bills-Packages/Return-of-Equipment/m-p/2294051#M155629 gg30340 2023-05-20T11:59:53Z