This topic

Re: Full Fibre Upgrade

carwynf1 — Wed, 18 Jan 2023 11:06:19 GMT

Seeing in the last message that you know how to get ORDI issues fixed, a ORDI request has been submitted to Openreach to correct that I can get full fibre under my address. I am still confused as what happens next as it wasn't explained well. Would you be able to help me to check the request please?

Thanks,

Carwyn

Re: Full Fibre Upgrade

carwynf1 — Wed, 18 Jan 2023 11:07:47 GMT

Thanks @DavidM

Is this something that you can help me with?

Re: Full Fibre Upgrade

DavidM — Wed, 18 Jan 2023 11:08:41 GMT

Hi @carwynf1 and welcome to our community.

The ORDI request should only take a couple of days to complete, unless there are problems. It's just a request to get Openreach to update their records to show the correct address. Do you currently have service with us?

Cheers

David

Re: Full Fibre Upgrade

carwynf1 — Wed, 18 Jan 2023 11:18:15 GMT

Hi @DavidM

Yes always been with BT at this address, Did a check on the neighbours/street address and they can get full fibre 😞

Is there a way to check if the ODRI request has my correct address?

Re: Full Fibre Upgrade

DavidM — Wed, 18 Jan 2023 11:25:59 GMT

Hi @carwynf1 ,

Thanks for confirming that. We can check this for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Full Fibre Upgrade

DanielS — Wed, 08 Feb 2023 15:26:13 GMT

Good afternoon @carwynf1,

I wanted to give you an update to let you know where we are with Openreach at the moment.

As you know, I've been able to get the ORDI side of things fully updated. The issue we had left was getting the FTTP to show as available. After giving them all of the evidence, they came back and stated the fibre network has been built in your area. They can see that there is an error in their records which is preventing us from placing an order. They are now in the process of correcting this for you. They need to associate your address to the nearby fibre equipment. This will take them about a week to complete this. Once done, I can then place an order to upgrade you. They've told me that they will update me as soon as their systems reflect this.

As soon as I hear anything back, I will be in touch with you.

Thank you
DanielS

Re: Full Fibre Upgrade

carwynf1 — Sun, 26 Feb 2023 12:08:55 GMT

Hi @DanielS

Thanks for helping me with this issue. Can you call me about 12:45 today please regarding the latest info?

Thanks,

Carwyn

Re: Full Fibre Upgrade

DanielS — Sun, 26 Feb 2023 12:25:52 GMT

You are most welcome @carwynf1.

I'll be in touch with you then.

Thanks
DanielS

Re: Full Fibre Upgrade

carwynf1 — Sun, 26 Feb 2023 22:06:20 GMT

Hi @DanielS

Thanks for the call today! Can you please call when you see this? This evening I have now found some anomalies regarding the broadband package on my latest bill.

Thanks,

Carwyn

Re: Full Fibre Upgrade

JohnC2 — Mon, 27 Feb 2023 08:46:12 GMT

Hi @carwynf1, thanks for your post and Daniel will be in touch when he gets into the office later this afternoon.

Cheers

John

Re: Full Fibre Upgrade

carwynf1 — Wed, 01 Mar 2023 08:34:45 GMT

Hi @DanielS

Just tried to send you a private message, not sure if it has come through? Had red banner error message, failed to send.

Thanks,

Carwyn

Re: Full Fibre Upgrade

DanielS — Wed, 01 Mar 2023 08:46:08 GMT

Good morning @carwynf1,

I can see both of your messages this morning.

The order looks good and it's showing that it should be working on the 8th of March as you know.

Thanks
DanielS

Re: Full Fibre Upgrade

carwynf1 — Wed, 01 Mar 2023 13:46:35 GMT

Hi @DanielS

I pressed the wrong button when the call came through and disconnected, can you please try again?

Thanks,

Carwyn

Re: Full Fibre Upgrade

carwynf1 — Thu, 02 Mar 2023 15:55:53 GMT

Hi @DanielS

Can you please give me a quick call? Didn’t hear a lot of what you said in the call earlier.

Thanks,

Carwyn

Re: Full Fibre Upgrade

DanielS — Thu, 02 Mar 2023 16:00:19 GMT

Hey @carwynf1,

I'll be back in the office tomorrow morning.

I have a call with the Managers that I mentioned on the call. I'll be speaking with them about this. As soon as I have an update, I'll call you on your mobile.

Thanks
DanielS

Re: Full Fibre Upgrade

carwynf1 — Mon, 06 Mar 2023 13:40:25 GMT

Hi @DanielS

Would it be possible for you to call me on my mobile please?

Thanks,

Carwyn

Re: Full Fibre Upgrade

DanielS — Tue, 07 Mar 2023 16:38:56 GMT

Hey @carwynf1,

Thanks for taking the time to speak with me today.

As discussed, I'll be in touch with you tomorrow where we will hopefully have your renumber order either completed or ordered.

Thanks
DanielS

Re: Full Fibre Upgrade

carwynf1 — Tue, 07 Mar 2023 17:48:49 GMT

Hi @DanielS

I have had confirmation that the order is now closed for reconnecting the landline, will the DI team raise a new renumber order now or can you give them a call?

Thanks,

Carwyn

Re: Full Fibre Upgrade

DanielS — Tue, 07 Mar 2023 18:15:33 GMT

Hey @carwynf1,

That's good news.

I've reached out to them. They'll get back in touch with me later this evening.

I'll let you know what they come back with.

Thanks
DanielS

Re: Full Fibre Upgrade

carwynf1 — Tue, 07 Mar 2023 19:17:13 GMT

Hi @DanielS

Looks like an order has been raised, but doesn’t look like it’s a renumber to my old number order. Can you check please?

Thanks,

Carwyn