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Top cashback New customer declined

AaronT1 — Sun, 21 May 2023 09:13:25 GMT

Hi,

I have seen a good few threads about this so I'm hopeful someone can help,

I recently purchased BB through top cashback , everything was fine where £100 was showing in my account then it got declined.

I went with BT due to getting this cashback as it made it overall better priced than competition.

I have raised a ticket with top cashback but can can someone from BT explain why it been declined?

Please PM for order number etc.

@RobbieMac

Regards

Re: Top cashback New customer declined

PaddyB — Sun, 21 May 2023 12:35:50 GMT

Hi @AaronT1,

Thank you for posting and welcome to the Community. I'm sorry if your Cashback with TopCashBack is showing as being declined.

Once you have raised a dispute with TopCashBack, they will investigate this and contact BT if necessary to find out why the payment has been declined. TopCashback will then update you with the reasons.

Please keep us posted and let us know once you had a response from TopCashBack.

Thanks,

Paddy