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does anyone know when we get our reward cards?

yazzij — Tue, 23 May 2023 07:06:49 GMT

hello, its been over 30 days now since i claimed i reward card of £100 and i still have no had any updates on it. is this common ? i dont know how to find out when it will arrive 🙂

thank you

yaz

Re: does anyone know when we get our reward cards?

NeilO — Tue, 23 May 2023 09:06:47 GMT

Hi @yazzij welcome to the community and thanks for posting, the reward card is normally emailed to you after the 14-day cooling-off period has passed. What date was your broadband connected on?

Thanks

Neil

Re: does anyone know when we get our reward cards?

yazzij — Tue, 23 May 2023 13:52:02 GMT

Okey that makes sense thank you 😁 today is 14 days since it was installed as that was son the 9th of may. Hopefully have it in the next couple of days then.

Re: does anyone know when we get our reward cards?

NeilO — Tue, 23 May 2023 13:57:01 GMT

@yazzij no problem, if you haven't received it by the end of the week post back and let me know.

Neil