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Problem claiming reward card

JosV — Fri, 19 May 2023 10:26:18 GMT

Hi,

I've recently switched from Sky to BT TV and broadband. I am having problems claiming the reward card. When I click the link in the email it asks me to login in to my account but I can't click on my account number. The screen is frozen.
Please let me know how I should proceed. Thank you,

JJM Verhaak

Re: Problem claiming reward card

NeilO — Fri, 19 May 2023 13:45:57 GMT

@JosV I'm sorry you're experiencing problems claiming your reward card, I'll send you a private message so you can contact the moderation team and we'll be happy to help.

Thanks
Neil

Re: Problem claiming reward card

RobbieMac — Tue, 23 May 2023 12:15:01 GMT

Hi @JosV

Thank you for taking the time to chat with me this afternoon.

I am sorry for the problems you had claiming for your reward card. You were having this problem due to multiple older accounts associated with your BTID. I have went ahead and claimed for the reward card on your behalf. You'll receive an email confirming this. I have also arranged to remove the older accounts from your BTID - leaving just the active one on there.

I'll close things off from here as agreed but if you need help or have a question in future feel free to post back as you're more than welcome 🙂

All the best.

Robbie