https://community.bt.com/t5/Bills-Packages/Two-accounts-and-unable-to-claim-reward-card/m-p/2294545#M155722 <P>I've just come back to BT after 8+ years and having trouble logging into my account and claiming my reward card. I'm asked to select which account when claiming my reward card but I can only select the old account. Once I'm logged in I can select my new account but end up with a blank page. I'm also not able to switch account to view my products.</P><P><A href="https://community.bt.com/t5/user/viewprofilepage/user-id/10" target="_blank" rel="noopener">@PaddyB</A><SPAN>&nbsp;&nbsp;</SPAN><A href="https://community.bt.com/t5/user/viewprofilepage/user-id/211700" target="_blank" rel="noopener">@JohnC2</A><SPAN>&nbsp;I have seen in an old post that you helped get the account removed, could you do the same for me please?</SPAN></P> Tue, 23 May 2023 14:29:22 GMT craig255 2023-05-23T14:29:22Z https://community.bt.com/t5/Bills-Packages/Two-accounts-and-unable-to-claim-reward-card/m-p/2294545#M155722 <P>I've just come back to BT after 8+ years and having trouble logging into my account and claiming my reward card. I'm asked to select which account when claiming my reward card but I can only select the old account. Once I'm logged in I can select my new account but end up with a blank page. I'm also not able to switch account to view my products.</P><P><A href="https://community.bt.com/t5/user/viewprofilepage/user-id/10" target="_blank" rel="noopener">@PaddyB</A><SPAN>&nbsp;&nbsp;</SPAN><A href="https://community.bt.com/t5/user/viewprofilepage/user-id/211700" target="_blank" rel="noopener">@JohnC2</A><SPAN>&nbsp;I have seen in an old post that you helped get the account removed, could you do the same for me please?</SPAN></P> Tue, 23 May 2023 14:29:22 GMT https://community.bt.com/t5/Bills-Packages/Two-accounts-and-unable-to-claim-reward-card/m-p/2294545#M155722 craig255 2023-05-23T14:29:22Z https://community.bt.com/t5/Bills-Packages/Two-accounts-and-unable-to-claim-reward-card/m-p/2294549#M155724 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315463">@craig255</a></SPAN> I'm sorry to see you're experiencing problems with your MyBT account which is preventing you from claiming your reward card. I'll send you a private message to contact the moderation team and we'll be able to help you get this sorted.</P> <P>Neil</P> Tue, 23 May 2023 15:00:21 GMT https://community.bt.com/t5/Bills-Packages/Two-accounts-and-unable-to-claim-reward-card/m-p/2294549#M155724 NeilO 2023-05-23T15:00:21Z