This topic

MYBT

Capella — Wed, 24 May 2023 09:00:06 GMT

I have recently moved from BT Business Hub to BT Home for landline and Broadband and have successfully created a my MYBT account.

all is working well but my products are not appearing on MY BT. Have phoned several times but no joy.

Any ideas please

Re: MYBT

DanielS — Wed, 24 May 2023 14:58:33 GMT

Hi @Capella,

Thanks for joining our Community.

When you're moving from BT Business to BT Consumer or Home, we should be telling you to use a different email address for your MyBT. This is to avoid any conflicts.

Did you use the same email address?

Also, did you add your account to your MyBT yourself or have you made any changes to update your MyBT with your new account number?

Thanks
DanielS

Re: MYBT

Capella — Wed, 24 May 2023 18:35:53 GMT

Thanks for your reply.

I used a new email address for my new BT home account. I can still access both but the Business BT seems to be open still and the BT Home has no products listed.

I am on the new phone number and things seem to have been transferred ok but not showing on MYBT.

Just a bit confused.

Re: MYBT

NeilO — Wed, 24 May 2023 19:54:42 GMT

@Capella thanks for clarifying that, I'm sorry your products aren't showing on your new MyBT account.

We can raise a fault with the bt.com team to get that fixed, I'll send you a private message so you can get in touch with your details.

Cheers

Neil

Re: MYBT

Capella — Thu, 25 May 2023 07:25:35 GMT

Thanks for the message. I talked to someone on chat yesterday and they said they would fix in 48hrs, If not I will reply to your mail with full details. Many thanks.

Re: MYBT

RobbieMac — Thu, 25 May 2023 13:03:41 GMT

No problem @Capella

You know where we are if you're still having problems 🙂

Robbie