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BT Broadband Postcode Incorrectly Registered with Openreach

AcksTerVER — Sat, 13 May 2023 18:23:34 GMT

Hi,

Openreach have the wrong address registered for my Broadband line.

The property is a new build and the postcode was changed by Royal Mail after build completion.

I'm a BT customer and I want Openreach to update the address so that it matches the UK postcode database.

How do I do this please?

Thank you.

Re: BT Broadband Postcode Incorrectly Registered with Openreach

StuartH — Sat, 13 May 2023 18:42:13 GMT

Hi @AcksTerVER

Thanks for posting I can help get this looked at for you to update your email address.

I've sent you a private message asking for some more details.

Thanks

Stuart

Re: BT Broadband Postcode Incorrectly Registered with Openreach

JohnC2 — Sun, 28 May 2023 09:01:08 GMT

Hi @AcksTerVER, your address record has now been corrected.

cheers

John

Re: BT Broadband Postcode Incorrectly Registered with Openreach

JohnC2 — Wed, 07 Jun 2023 08:43:56 GMT

Hi AcksTerVER, thanks for your PM. The GB24889086 is the only active account you have and that is the one the line details have been corrected on. Would you like me to remove the old accounts from your BTID and just leave the correct account?
The address record is correct but you may not be able to change anything on the account as the old account is causing the a fault?
Cheers

JohnC2