This topic

Cancel BT monthly sport pass

not-good — Sat, 27 May 2023 18:04:32 GMT

I cannot find the cancel subscription page.

Please can somebody point me in the right direction?

THANK YOU! 😄

Re: Cancel BT monthly sport pass

gg30340 — Sat, 27 May 2023 18:41:18 GMT

A quick Internet search brought up the BT Sport help pages.

BT Sport Monthly Pass | BT Help

Re: Cancel BT monthly sport pass

NeilO — Sat, 27 May 2023 18:46:09 GMT

Hi, @not-good on the 'Your Home page' screen there should be a cancel subscription link. If you have more than one account number associated with your BT ID make sure you've selected the correct one from the drop-down menu. Post back and let me know if you need any further help.

Neil

Re: Cancel BT monthly sport pass

not-good — Sat, 27 May 2023 18:59:23 GMT

Thank you.

If I could see it I would have not asked.

Is it at the top or bottom? To the left or to the right? Or is it hidden in a tab?

Simply log into MyBT, find BT Sport Monthly Pass and choose ‘Cancel subscription’. - isn't much help.

The text on the screen says..........

Your Homepage

BT Sport Monthly Pass

Restart your subscription to get access to every BT Sport channel on your phone or tablet. Premier League football, boxing, MotoGP and much more, plus every UEFA Champions League game.

Your subscription

£29.99 a month
Cancel any time
Download the app on your Android or iOS device

Where from there please?

Re: Cancel BT monthly sport pass

DavidM — Sun, 28 May 2023 07:39:28 GMT

Hi @not-good and thanks for posting.

Sorry you're having problems cancelling your monthly pass. I can help. I've sent you a message so please check your inbox and drop me a reply with the details.

Cheers

David

Re: Cancel BT monthly sport pass

garybs29 — Sun, 28 May 2023 10:32:36 GMT

If the text on the page says restart subscription would that not point towards it not being active though?

Re: Cancel BT monthly sport pass

Anonymous — Sun, 28 May 2023 10:45:09 GMT

@not-good

I sometimes can't see buttons on websites that most other people can.

In my case, it is often due to the operating system that I use, (Linux Mint), having "Light" and"Dark" modes, (Themes). Sometimes these buttons show up in one mode but not the other, so if I can't see a button that I am expecting to, the first thing that I try is to switch modes Light<>Dark.

I think that Windows has similar Light and Dark modes?

Re: Cancel BT monthly sport pass

not-good — Sun, 28 May 2023 12:20:34 GMT

Yes I am on Mint. I have been switching about trying themes and different browsers too. It shouldn't have to be an exercise to find these things. It is p*ss poor web design done on purpose to lift extra money out of customers.

Re: Cancel BT monthly sport pass

not-good — Sun, 28 May 2023 12:22:49 GMT

I thought that too. But I have not cancelled anything. I don't think.

Re: Cancel BT monthly sport pass

Anonymous — Sun, 28 May 2023 12:38:22 GMT

@not-good

"It is p*ss poor web design done on purpose to lift extra money out of customers. "

To be fair, I find the same thing with some Linux programs too, such as LibreOffice.

Re: Cancel BT monthly sport pass

DavidM — Tue, 30 May 2023 18:37:19 GMT

Thanks for sending over the details @not-good .

I've cancelled that for you now.

Cheers

David

Re: Cancel BT monthly sport pass

not-good — Thu, 01 Jun 2023 09:30:43 GMT

Thank you.

As I said I just could not find it.