This topic

Cancelled My BT Broadband Package But Still Being Billed

ibeamish — Sat, 27 May 2023 19:25:45 GMT

Hi All,

I cancelled my BT Broadband package at the end of last year and sent back my kit. I even had a debate over the fact they thought I had two routers. Hoever I've just noticed that they never stopped billing me and I never stopped the direct debit.

How do I go about getting a refund please?

Thanks in advance,

Ian

Re: Cancelled My BT Broadband Package But Still Being Billed

Keith_Beddoe — Sat, 27 May 2023 20:08:21 GMT

@ibeamish

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

You would have needed to ring BT to cancel and would have received confirmation which you should have checked. That would be the only way to cancel your service.

If you had reached the end of your contract you would still be billed on a rolling month by month basis.

Unless you had rung up and received confirmation, then the onus would be on you to check your bank statements, so you are unlikely to get a refund.

Re: Cancelled My BT Broadband Package But Still Being Billed

DavidM — Sun, 28 May 2023 07:52:19 GMT

Hi @ibeamish and welcome to our community.

Thanks for posting about the over charge. I'm sorry there's been problems. @Keith_Beddoe advice is sound. The customer service team should be able to help on the number he has provided but if you have any problems please post back and we'll be happy to help.

Cheers

David

Re: Cancelled My BT Broadband Package But Still Being Billed

ibeamish — Sun, 28 May 2023 13:22:57 GMT

Thanks for your advice both. Will try calling and see.

Best,

Ian

Re: Cancelled My BT Broadband Package But Still Being Billed

DavidM — Sun, 28 May 2023 14:10:20 GMT

We're here if you need us @ibeamish

Cheers

David