This topic

Bt kit

SarahD1 — Mon, 29 May 2023 12:46:12 GMT

Hello I rec a text from BY to say they had not rec my equipment back (even though a staff member advised over the phone there was no need to return)

Anyway I did post at the end of March and I don’t know how to advise them of this and really don’t want to pay a fine. Pls help. Thanks

Re: Bt kit

RobbieMac — Mon, 29 May 2023 13:44:57 GMT

Hi @SarahD1

Welcome to the BT Community and thank you for your post!

I am sorry for the confusion around returning your equipment. When you sent the equipment back, did you get a proof of postage from your local post office? There should be a reference number on the receipt.

Send us over your details, including the reference number, and we'll get this sorted for you. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Bt kit

RobbieMac — Tue, 30 May 2023 09:59:42 GMT

Hi @SarahD1

Thank you for taking the time to chat with me this morning.

I'm sorry for the confusion around returning your equipment. I am pleased my colleague was able to resolve this for you on live chat.

I'll go ahead and close this off from my side as agreed but if you need help in future feel free to post back as you're more than welcome. 🙂

All the best,

Robbie