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Contract ending ...is this really the best deal ?

Nando33 — Mon, 29 May 2023 00:16:42 GMT

Hi ,

I just signed in view my latest Bill and discover my current contract is ending in a few days time !

Of course i got a big shock by the price increase and upon further inspection for my "special offer" just for being an existing customer and all ... well..."is that it?" i thought !

So i shuffled off around the price comparison sites and see ...frankly ...much more competitive offers and even prices that are similar to what i'm used to paying as an existing ( and fairly long term) BT customer .

Around this time it's always p'd me more off that new customers get the decent offers and yet us "loyal" long term existing customers get ....well ...second best treatment.

Jeez , i'm not into the new fangled TV channels , streaming and stuff ...all i need is a fibre BB and home phone connection ... and in my rural location i have to make do with FTTC which means no high speeds but that's ok it works for me .

All i'm saying is , i don't need nor can i get super fast services , so before i take the leap and depart , i suppose i'm basically asking - is this really the best BT can offer me ?

Can one of the mods or resident sage's offer any help or advice ?

Should i phone up and speak to someone ...been quite a while since i've been through the transfer process so ....

Nando

Re: Contract ending ...is this really the best deal ?

spile — Mon, 29 May 2023 05:59:47 GMT

I’d give them a call and speak to someone on retentions to see what they can offer. I got a better deal by doing this when I was up for renewal.

Re: Contract ending ...is this really the best deal ?

imjolly — Mon, 29 May 2023 06:57:10 GMT

@Nando33

try phoning options team 0800800030 and see what you can negotiate

have BT's current offers and other ISP offers information when you phone up

Re: Contract ending ...is this really the best deal ?

gg30340 — Mon, 29 May 2023 06:58:26 GMT

Do your home work and check what other ISPs are offering for the type of package that you want then call BT 0800.800.030 and see what they can offer you. Be prepared to move ISP if need be and tell BT that is what you will do.

If you don't get a good deal that suits you try calling back later and see if they will better it. If not contact the new ISP that you have chosen.

They will carry out the whole procedure of swapping including contacting BT on your behalf so there is really not much that you need to do to swap.

Re: Contract ending ...is this really the best deal ?

Crimliar — Mon, 29 May 2023 09:11:31 GMT

I'd exactly as @gg30340 says - it's why I'm now a BT customer and not a Vodafone customer. Basically got my ducks in a row and contacted Vodafone and "Computer says no!" was the response. If you can't get a better deal your only options are to grin and bare it, or leave!

*I keep seeing bear it, surely that's wrong?

Re: Contract ending ...is this really the best deal ?

Nando33 — Mon, 29 May 2023 19:38:35 GMT

Hi ,

Thanks to you all for your helpful replies and suggestions - i'll get on to them and see what they say .

Cheers ,

Nando

Re: Contract ending ...is this really the best deal ?

PaddyB — Tue, 30 May 2023 08:49:41 GMT

Hi @Nando33,

Please post back and let us know how you get on.

Thanks,

Paddy

Re: Contract ending ...is this really the best deal ?

stanley38 — Tue, 30 May 2023 11:03:34 GMT

Give them a ring. I went to switch a few years back and retentions matched the price I could get elsewhere, which was less than they wanted to raise my bill to.

I signed up before these Halo packages, and until these price hikes came in I was still getting the original 80Mb speed. But without telling me they've reduced my speed to Halo1 at time of price change.

So I'm leaving whether they reduce bill or not because Halo speeds are terrible for the price.

Re: Contract ending ...is this really the best deal ?

Puma937 — Tue, 30 May 2023 11:28:14 GMT

It will be interesting to see what BT say regarding a 'retention' deal, as my contract ended last month and they wont budge. According to the advisor, BT changed direction in regards to their business model this financial year and no longer offer incentives to stay loyal. They will NOT match new customer deals.

Even the advisor was lost for words, as I asked to downgrade my Halo 3+ package and was told that you 'cannot downgrade anymore - you are locked in. I'm so sorry, but BT will not allow me to reduce your bill'.

Time to move provider.

Re: Contract ending ...is this really the best deal ?

Puma937 — Tue, 30 May 2023 11:31:16 GMT

When was your renewal, as BT have changed direction in regards to their business model and no longer offer retention deals? They will NOT match new customer deals.

Re: Contract ending ...is this really the best deal ?

garybs29 — Tue, 30 May 2023 11:55:29 GMT

@Puma937 they will but on the same package so you'd get it on halo 3+, from the sounds of it you want to downgrade which is different

Re: Contract ending ...is this really the best deal ?

Carlusha — Tue, 30 May 2023 12:03:26 GMT

@Crimliarwrote:
If you can't get a better deal your only options are to grin and bare it, or leave!
*I keep seeing bear it, surely that's wrong?

Those who bear it, patiently put up with it! Those who bare it, strip it (whatever "it" might be) off naked!

Re: Contract ending ...is this really the best deal ?

Puma937 — Tue, 30 May 2023 12:23:12 GMT

@garybs29 - I want to remove HALO, but upgrade from the rubbish 73mb to Full Fibre 500 or 900.

BT will not remove HALO or reduce costs (which I have requested). Basically they want me to continue paying £30 more than a new customer, because I have HALO....which is pointless.

Re: Contract ending ...is this really the best deal ?

Adam_G — Tue, 30 May 2023 13:05:14 GMT

My contract ended earlier this month on Fibre 900.

Special deal on myBT was £54.99, they emailed me £59.99 and after my contract expired the offer changed to £71! Out of contract was £81.

Took two phone calls but I got it down to £44.99. Issue with first phone call was it was an EE member of staff who wanted me to open a screenshare with him with no explanation, so I ended the call. Second time I got a BT person, they couldn’t see the same offer but their manager gave the Ok as he could see what the EE person had offered on the system.

As an aside the Consumer Price list has had what I assume is an error for some time on Full Fibre 900. That is very clear the max in contract price is £33.99, perhaps the mods want to fix or honour the price 😉 (was wrong in an earlier version too)

https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf

Re: Contract ending ...is this really the best deal ?

Puma937 — Tue, 30 May 2023 13:35:53 GMT

@Adam_G - Interesting document, that only highlights BT's shambolic pricing.