This topic

2 accounts

liamnnewy — Tue, 30 May 2023 13:25:42 GMT

i recently changed internet to bt now i have 2 acoounts on bt app as i had one from ee but it will not let me access my new one just goes back to old one

Re: 2 accounts

PaddyB — Tue, 30 May 2023 14:56:21 GMT

Hi @liamnnewy,

Thank you for posting and welcome to the Community. If you had BT Sport on EE, then unfortunately we can't get that account removed from your BT ID.

The easiest way around this would be to create a new BT ID with a different email address. Do you have a second email address you could use to create a new BT ID?

Thanks,

Paddy

Re: 2 accounts

liamnnewy — Wed, 31 May 2023 13:38:30 GMT

i do have another email adress i could use

Re: 2 accounts

PaddyB — Wed, 31 May 2023 13:57:27 GMT

Hi @liamnnewy,

Thank you for replying. Please try creating the BT ID using the other email address and let me know how you get on.

Thanks,

Paddy