This topic

Is there a way to delete old bt.con accounts?

ed2000 — Wed, 31 May 2023 22:02:47 GMT

I have three of them. Two are old and dead. And get in the way because the website always goes to one of the dead accounts. There appears to be a way to change the active one, but it flips back to the same old one almost immediately.

Re: Is there a way to delete old bt.con accounts?

JohnC2 — Thu, 01 Jun 2023 08:57:41 GMT

Hi @ed2000,you won't be able to delete them yourself. I've sent you a Private Message so you can get in touch with the Mod team and we'll get this fixed for you. We're quite busy at the moment so it will take a few days to get back to you.

Cheers

John

Re: Is there a way to delete old bt.con accounts?

DavidM — Tue, 06 Jun 2023 12:34:19 GMT

Hi @ed2000 ,

Thanks for sending over the details. I've removed those unwanted accounts for you now.

Cheers

David

Re: Is there a way to delete old bt.con accounts?

ed2000 — Tue, 06 Jun 2023 18:46:19 GMT

Hi David,

I’ve just tried logging in to bt.com. The login is ok, but now I seem to have no accounts. On the app I do have the correct account, but anything I try to look says “sorry we can’t get your account details at the moment”.

Should I expect this to take a few more hours to recover?

Thanks

Re: Is there a way to delete old bt.con accounts?

DavidM — Tue, 06 Jun 2023 19:02:19 GMT

Hi @ed2000 and thanks for the post.

Are you able to re-add the missing account?

Cheers

David

Re: Is there a way to delete old bt.con accounts?

ed2000 — Tue, 06 Jun 2023 21:26:46 GMT

The app already has the account, but nothing works. I can’t see how to add it via bt.com; can you point me at some instructions?

Re: Is there a way to delete old bt.con accounts?

ed2000 — Wed, 07 Jun 2023 06:17:41 GMT

Oh,

And now I’ve had an email saying my bill hasn’t been paid (I thought it had a direct debit set up) and the landline phone says there’s no service. It also says they tried to call me, but I’ve no idea what line that we in of course.

Re: Is there a way to delete old bt.con accounts?

DavidM — Wed, 07 Jun 2023 07:11:04 GMT

Hi Edward,

Thanks for the message. I've checked the account and you're not set up for dirct debit which is why you've had that notice. I've added an extension to the payment period to give you time to set that up. If you can't set that up online then the quickest way would bee to contact the billing team on 150. Can you send me a screen shot of what you're seeing when you log in on BT.Com?

Cheers

David

Re: Is there a way to delete old bt.con accounts?

ed2000 — Wed, 07 Jun 2023 08:07:20 GMT

Hi David,

i have managed to get through to someone who has taken direct debit details again for the bill, so hopefully that is fixed.

I’ll pm you the screenshots if I can shrink them enough to be accepted.

Re: Is there a way to delete old bt.con accounts?

ed2000 — Fri, 09 Jun 2023 19:06:27 GMT

Hi David,

Dis you receive those screenshots? I sent them but don’t see them in the message chain here?

Re: Is there a way to delete old bt.con accounts?

JohnC2 — Fri, 09 Jun 2023 19:10:46 GMT

Hi @ed2000, David has received the screen shots you sent. They were sent via Private Message just in case any account information was visible.

Cheers

John