https://community.bt.com/t5/Bills-Packages/Compensation/m-p/2296147#M156098 <P>I had no WiFi for over a month last month it was fixed and still now I'm waiting for compensation which was ment to be added to next bill which that was the 19th May and I'm still waiting&nbsp;</P> Wed, 31 May 2023 22:56:47 GMT kbest58939 2023-05-31T22:56:47Z https://community.bt.com/t5/Bills-Packages/Compensation/m-p/2296147#M156098 <P>I had no WiFi for over a month last month it was fixed and still now I'm waiting for compensation which was ment to be added to next bill which that was the 19th May and I'm still waiting&nbsp;</P> Wed, 31 May 2023 22:56:47 GMT https://community.bt.com/t5/Bills-Packages/Compensation/m-p/2296147#M156098 kbest58939 2023-05-31T22:56:47Z https://community.bt.com/t5/Bills-Packages/Compensation/m-p/2296162#M156108 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315718">@kbest58939</a></SPAN>, sorry you had a fault with your service and are awaiting compensation.&nbsp;<BR />We would credit you with compensation if the fault was a total loss of service and you should receive this within 30 days of the fault been fixed.</P> <P>Check out <A href="https://www.bt.com/help/account-and-billing/automatic-compensation" target="_blank">Automatic Compensation | BT Help</A> for more information particularly the section on <SPAN style="font-size:11.0pt;">What if I want to query the compensation amount I've received?</SPAN></P> <P><SPAN style="font-size:11.0pt;">Cheers</SPAN></P> <P><SPAN style="font-size:11.0pt;">John</SPAN></P> Thu, 01 Jun 2023 07:50:10 GMT https://community.bt.com/t5/Bills-Packages/Compensation/m-p/2296162#M156108 JohnC2 2023-06-01T07:50:10Z