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Cancel a contract for mother with Dementia

dazt68 — Tue, 30 May 2023 20:50:31 GMT

My mum sadly has Dementia and has unfortunately gone into a care home. How can I cancel her home BT account. I have Power of Attorney and have called BT but the advisor was quite vague & sketchy so I thought I’d ask the help of the experts.
Many thanks in advance
Darren

Re: Cancel a contract for mother with Dementia

imjolly — Tue, 30 May 2023 20:58:07 GMT

In think at this sad stressful time as your mother has dementia and going to care home I have asked mods to see if they can help you. The mods will post here

Re: Cancel a contract for mother with Dementia

dazt68 — Tue, 30 May 2023 21:03:14 GMT

Thank you

Re: Cancel a contract for mother with Dementia

PaddyB — Wed, 31 May 2023 11:24:41 GMT

Hi @dazt68,

Thank you for posting. I understand stressful time for you and your family and I'm sorry your mom isn't well. If you send me the details, I'll be able to give you a hand closing down the account.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Cancel a contract for mother with Dementia

dazt68 — Thu, 01 Jun 2023 14:57:38 GMT

Thanks for all your help and for making the whole process stress & drama free, I really really appreciate the understanding and consideration.

Re: Cancel a contract for mother with Dementia

DavidM — Thu, 01 Jun 2023 15:08:43 GMT

Thanks for the really kind comments @dazt68 . I'm glad I was able to help.

Get back to us if there are any problems.

All the best

David