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Why is there no reduced rates for landline only not on benefits

Jo60 — Fri, 02 Jun 2023 10:41:39 GMT

BT informed me that they could only do broadband and a landline for £33 plus other charges for a router - no broadband only.
Why are landline only deals so high?
Why does Age concern state BT will provided landline only when they do not - only if you are on benefits-https://www.ageuk.org.uk/information-advice/money-legal/consumer-issues/changes-to-landline-telephones/
As a nurse who works on a frailty ward this raises the question - what about the vulnerable elderly people who like my mother only have a landline?
In 2025 nearly 2 million people will be over 85 and the number of people with diagnosed dementia will be over one million.

Re: Why is there no reduced rates for landline only not on benefits

Keith_Beddoe — Fri, 02 Jun 2023 12:03:49 GMT

@Jo60

Welcome to this user forum for BT Retail phone and broadband customers.

See https://www.bt.com/help/landline/learn-about-home-phone-saver-2020

Also https://www.bt.com/broadband/home-essentials

Re: Why is there no reduced rates for landline only not on benefits

Jo60 — Fri, 02 Jun 2023 12:03:56 GMT

No this is not available - I have contacted BT 3 times and only landline with broadband for £33. I have also contacted Ageuk as their information about BT is not correct. No landline only deals...

Re: Why is there no reduced rates for landline only not on benefits

Keith_Beddoe — Fri, 02 Jun 2023 12:08:21 GMT

The problem is due to the fact that the analogue phone network is closing down, so phone connections will need to be made over a broadband connection. Most of the cost is for the rental of the physical connection anyway.

Look at the BT Broadband Essentials package.

https://www.bt.com/broadband/home-essentials

Re: Why is there no reduced rates for landline only not on benefits

garybs29 — Fri, 02 Jun 2023 13:20:51 GMT

Strange that the BT website says this then.....

Re: Why is there no reduced rates for landline only not on benefits

iniltous — Fri, 02 Jun 2023 13:42:10 GMT

Or this
https://www.bt.com/help/landline/learn-about-home-phone-saver-2020

just noticed this link already posted

Re: Why is there no reduced rates for landline only not on benefits

DanielS — Fri, 02 Jun 2023 14:33:26 GMT

Hi @Jo60,

This may be something that I can help you with. Just to be clear, do you have any broadband at your home with any provider or do you solely use it for a land line only?

@garybs29 thanks for posting that. I would recommend everyone checks out this article published by Ofcom in 2021: Protecting prices for landline-only customers

Thanks
DanielS

Re: Why is there no reduced rates for landline only not on benefits

Jo60 — Fri, 02 Jun 2023 15:24:33 GMT

YESSS THAT WORKED. FINALLY HAVE A LANDLINE WITHOUT BROADBAND. Only took 4 phone calls - 0800 587 0083 is the only number that can help all other BT employees including managers could not give the right information