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Reward Card Runaround

GaryRH — Fri, 02 Jun 2023 19:40:31 GMT

Have just purchased bt broadband fibre 2 via uswitch with the promise of a bt reward card of £110.done the deal on 10th April with an activation date of 24th April,it’s passed a month now!have tried to claim my reward card on the bt website it says no reward available,have also called bt and they have no record of a reward card,have messaged uswitch with no response!any help would be gratefully received you only have 3 months to claim your reward,I sincerely hope this isn’t a con!!!

Re: Reward Card Runaround

PaddyB — Fri, 02 Jun 2023 19:58:12 GMT

Hi @GaryRH,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card.

If you send me your details, I can check this for you. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Reward Card Runaround

DanielS — Mon, 12 Jun 2023 17:02:10 GMT

Hey @GaryRH,

You may have had an email already but we've ordered the reward card for you on the 8th.

That means that you will get it by email.

I hope that I have answered everything for you

Thanks
DanielS