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Prepaid return bag sent to wrong address

Iai — Thu, 01 Jun 2023 10:50:51 GMT

Tracking my cancellation order shows that my returns packaging was sent to an address I haven't lived at for nearly two years. I need to get this sent to my current address, where my BT broadband service has been running from since I moved. The email reminder about returning kit says that if I log in to MyBT I can ask for more truck packaging by clicking 'Return your kit', but this option is not available anywhere - all I see is my PlusNet BT Sport subscription.

Re: Prepaid return bag sent to wrong address

JohnC2 — Thu, 01 Jun 2023 10:52:55 GMT

Hi @Iai, sorry the returns packaging is going to the incorrect address. I'll send you a Private Message shortly and you can get in touch with the Mod team and we'll be happy to help you get it at the correct address.

Cheers

John

Re: Prepaid return bag sent to wrong address

DavidM — Sun, 04 Jun 2023 10:02:39 GMT

Thanks for sending over the details @Iai

I've ordered that returns pack for you today. It will be with you soon.

Cheers

David