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Multiple BT accounts

Ideas — Fri, 02 Jun 2023 15:08:15 GMT

I've just moved into a new house and have just bought boradband and TV. I used to have BT years ago and when I have activated my account its showing the old one. Is there a way to only have my 1 new account showing?

Re: Multiple BT accounts

PaddyB — Fri, 02 Jun 2023 15:12:37 GMT

Hi @Ideas,

Thank you for posting. If you send me your details, I'll be able to get that old account removed.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Multiple BT accounts

PaddyB — Sun, 04 Jun 2023 11:45:59 GMT

Hi @Ideas,

Thank you for taking my call and for sending in those details. I can confirm that I removed those old accounts from your BT ID.

Thanks,

Paddy