This topic

Bt id

Ryanb67 — Sun, 04 Jun 2023 22:17:26 GMT

Hi,recently got fibre fitted,but can’t get app to work,I’ve set app up and activated the account via the activation email and tells me it’s worked and can take up to 48 hours to appear online,I’ve waited over that,and if I log online I can view my accounts but if I tried to log in via app it tells me to activate account via email,have tried several times over on several different devices and same outcome,app won’t let me by the activation page

Re: Bt id

Les-Gibson — Mon, 05 Jun 2023 05:46:57 GMT

Which app ? there are several

Re: Bt id

Crimliar — Mon, 05 Jun 2023 06:36:06 GMT

I presume this is the MyBT app. Both MyBT and BT WiFi apps started working for me as soon as I made the application. But the MyBT app then stopped working when the connection went live and didn't work again for about 2 weeks. After which, without any intervention, it started working again!

*I posted a GIF of this at the time - so I presume it's normal.

Re: Bt id

Ryanb67 — Mon, 05 Jun 2023 07:14:15 GMT

Hi ,thanks for reply,it’s the MY BT app

Re: Bt id

NeilO — Mon, 05 Jun 2023 09:44:04 GMT

Hi, @Ryanb67 welcome to the community and thanks for posting, I'm sorry you're having problems logging in on the MyBT app. It sounds like the activation hasn't worked as intended as you should be able to log in on the app if it's working on the website. I'll send you a private message in a moment so you can contact the moderation team with your details and we'll be happy to help you get this fixed.

Thanks

Neil