https://community.bt.com/t5/Bills-Packages/address-to-send-old-box-back/m-p/2296927#M156297 <P>Got my new BT box and set it up with no problem.</P><P>What address do I send the old one back to?</P><P>I've done it before, I'm sure that last time there was a sticker and bag to put it all in, but there isn't with this new one.</P><P>Thanks in advance.</P> Tue, 06 Jun 2023 01:59:57 GMT Squirrel2 2023-06-06T01:59:57Z https://community.bt.com/t5/Bills-Packages/address-to-send-old-box-back/m-p/2296927#M156297 <P>Got my new BT box and set it up with no problem.</P><P>What address do I send the old one back to?</P><P>I've done it before, I'm sure that last time there was a sticker and bag to put it all in, but there isn't with this new one.</P><P>Thanks in advance.</P> Tue, 06 Jun 2023 01:59:57 GMT https://community.bt.com/t5/Bills-Packages/address-to-send-old-box-back/m-p/2296927#M156297 Squirrel2 2023-06-06T01:59:57Z https://community.bt.com/t5/Bills-Packages/address-to-send-old-box-back/m-p/2296948#M156299 <P>If you login to your My BT account or app, there will be an option to request a return bag.</P><P>You then take that and the provided label to the post office and keep the receipt.&nbsp;</P><P>It takes a few weeks for BT to acknowledge your return.&nbsp;</P> Tue, 06 Jun 2023 07:14:13 GMT https://community.bt.com/t5/Bills-Packages/address-to-send-old-box-back/m-p/2296948#M156299 Weerab1983 2023-06-06T07:14:13Z