This topic

I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FTTC

jonnyfartpants — Fri, 02 Jun 2023 10:49:05 GMT

OK so I cant seem to find any direct Openreach forums to help

When I search on OReach for superfast fibre broadband, it says yes and gives us about sixty providers but when I try to sign up for our new home every one states that we can only get five eight mbs. The estate was built 9 years ago and is in a large town, so this is a mystery. We currently live in village and can get FTTC at get 27mbs

The property. Is a flat but ha6 a direct address such as 49 queens Ed. Inside it has two satellite sockets and 5 phone sockets with an Open Reach master MC 5 socket.

I am certain that we can get at least fttc but don't know how to check or who to ring. It appears that none of the services offered have any packages available to the operators when we ring

Thanks pa sorry if I should post this somewhere else

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

licquorice — Fri, 02 Jun 2023 11:19:57 GMT

It's probably because the cabinet is at full capacity and doesn't have any spare ports.

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Fri, 02 Jun 2023 11:41:26 GMT

Is there anyway I can find out where the cabinet is? And who I can talk to get extra ports fitted if this is the case

Thanks

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

licquorice — Fri, 02 Jun 2023 11:46:38 GMT

Put the address in the checker and it will either say available or waiting list against VDSL.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If it says waiting list, the cabinet is full and there are no spare ports. There is no way you can get extra ports added, you have to rely on someone ceasing their service and freeing up a port.

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Fri, 02 Jun 2023 11:49:28 GMT

Also I dont know the previous phone number for the property and I suspect that if I did it might make it easier to get FTTC. Is there anyway of finding out?

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

imjolly — Fri, 02 Jun 2023 11:55:39 GMT

knowing the previous phone number will not help you get FTTC

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Fri, 02 Jun 2023 12:43:49 GMT

I wish I could download that data. It seems that FTTP is available?

Any ideas:
Address 49, CREWECERNE on Exchange CREWKERNE is served by Cabinet 7
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date
High Low High Low
VDSL Range A (Clean) help 75.4 53.9 20 14.2 46.7 Waiting list Waiting list
VDSL Range B (Impacted) help 73.8 49 20 12.7 40 Waiting list Waiting list
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 50 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date
WBC ADSL 2+ Up to 11 -- 6.5 to 15 Available
WBC ADSL2+ Annex M Up to 11 Up to 1 6.5 to 15 Available
ADSL Max Up to 6 -- 5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date
WBC SOADSL 2+ Up to 11 -- 6.5 to 15 --
SOADSL Max Up to 6 -- 6.5 to 15 --
SOADSL Fixed Rate Up to 2 -- 5 to 8 --
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal N
SOADSL Restriction Y
FTTP is not available.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available. However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

licquorice — Fri, 02 Jun 2023 12:46:36 GMT

FTTP isn't available to you, FTTPod is a business product that costs tens of thousands of pounds.

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

iniltous — Fri, 02 Jun 2023 13:07:20 GMT

As already stated, FTTC is available but waiting list , FTTP isn’t ( FTTPod is something different) , if the address you are moving into has FTTC already , when they advise their ISP to cease their service ( when they about to move out ) the cabinet/ FTTC ‘waiting list’ can change to ‘available’ because there is now a spare port , obviously a FTTC cabinet that is close to capacity will move between ‘waiting list’ and ‘available’ as people join , and leave , you need to keep tabs on this and when ‘available’ get an order in quickly , as someone else may also be waiting to get onto FTTC

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Sat, 03 Jun 2023 08:46:23 GMT

Thanks for the answer

How do I join the waiting list? I was wondering if I knew the phone number for the property the port might still be available. If the waiting list is just any of the sixty or so providers that OpenReach say can provide superfast broadband then which one should we try? BT or one of the providers that say they can give us copper at five mbs and then hope they can upgrade us.

Or not sign up for a copper service and just keep running through all the fttc services every day until one says yes? Would one of the biggies such as BT get availability First?

Thanks

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

gg30340 — Sat, 03 Jun 2023 08:55:53 GMT

There is no waiting list. It is jjust a term that is used.

You just need to keep checking.

BT get no preference over other providers. It is just luck as to which provider places the order first when a port becomes available.

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

iniltous — Sat, 03 Jun 2023 09:08:57 GMT

There isn’t really a waiting list as such , you don’t join it and work your way to the front of the queue, it’s first come first served, so keeping watch on the tracker is advisable.

If you know the existing phone number it would only help if it were BT or a Telco that used ‘BT’ for its service ,( that doesn’t include the big players like Sky Talk Talk etc,) and all it would really do is give a better indication of the speed likely ( as opposed to using the address option to check speed ) , as long as the existing occupants have a working Openreach service that is made a ‘stop’ rather than ‘cease’ ,when they advise their provider they are moving out , any Telco ( including the one they use ) should be able to take over the ‘line’ so no installation visit should be needed .

There is no priority list , all providers have identical access , and TBH , rather than check individual ISP checkers , keep an eye on the ‘wholesale’ checker , that indicates the equipment as available not individual ISP availability, once it shows ‘available’ , use the provider of your choice .

Often it’s the case that if the FTTC cabinet is at capacity, ISP will put you on ADSL as an interim measure but how they spot when to upgrade you to FTTC is a bit of a mystery but presumably there is a process, if you want to use online ordering ( rather than speaking to them ) chances are it just won’t offer FTTC and if you take ADSL on that basis , you probably wouldn’t be automatically offered an upgrade

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Sat, 03 Jun 2023 09:28:09 GMT

Thanks

Is it better to sign up for **bleep** copper service and hope they offer an upgrade or just keep checking on a weekly basis with multiple providers?

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

Crimliar — Sat, 03 Jun 2023 10:27:05 GMT

When we moved to our new build house, the only option available was ADSL. We signed up with an ISP that offered a rolling 1-month contract. It was a little more per month, but it did allow us to jump ship as soon as VDSL became available. Which we did. Due to the lack of capacity in the cabinet, not all of our neighbours even managed this, and there are still a few on mobile network-based internet (not bad at peak 120Mbps indoors but very variable).

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

licquorice — Sat, 03 Jun 2023 10:52:21 GMT

As already stated, don't check with ISPs, use the wholesale checker.

You may as well sign up for ADSL with your chosen supplier and then upgrade to VDSL if a port becomes available, as long as you stay with the same ISP, there will be no cancellation fees for the ADSL service .

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Sat, 03 Jun 2023 11:01:37 GMT

How did you. Know when to jump ship? As there are no waiting lists

Thanks

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

Crimliar — Sat, 03 Jun 2023 11:09:53 GMT

I'm going back 6 years. The small ISP we'd signed up with, was not interested in enabling us to upgrade to VDSL2 even though they offered this service on their website. So when VDSL became available we switched to Vodafone - doesn't sound so good now I've said it...

You jump ship, when you check online and someone is offering you the ability to switch to VDSL! The waiting lists exist, but they're just to get a landline, once you have a landline, you still may not be able to get VDSL. My inlaws, on a main road in a conurbation in the North East are still on ADSL - not from choice!

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Sat, 03 Jun 2023 11:12:37 GMT

Great I take it you mean btbroadband.whlosale.com

Cheers

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

iniltous — Sat, 03 Jun 2023 12:14:27 GMT

The link for the wholesale checker is already posted but it’s

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: I know this is not a direct BT question and more of an OpenReach query but I cant seem to get FT

jonnyfartpants — Tue, 06 Jun 2023 10:50:15 GMT

Not quite finished here. OK does anyone know of a copper service that does month by month service? I have tried Directsave Telecom but it keeps saying 12 months. Which we do not want as we might have to swap when a port becomes available