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Xbox Game Pass not appearing under products

JMCCREA — Tue, 06 Jun 2023 13:31:33 GMT

Hi folks - I've seen the issue crop up a number of times and read the threads.

Something I've seen come up multiple times is duplicate BT accounts, and having checked out my new account number for broadband, it's not matching up with the account I'm logging in to (it also has an older mobile number on it).

Could someone advise how I can get the old accounts deleted and access to Game Pass approved?

Cheers

Re: Xbox Game Pass not appearing under products

PaddyB — Tue, 06 Jun 2023 14:24:41 GMT

Hi @JMCCREA,

Thank you for posting. If you send me your details, I'll be able to get that old account removed.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Xbox Game Pass not appearing under products

JMCCREA — Tue, 06 Jun 2023 14:34:07 GMT

Cheers Paddy. I'll take a look now.

Re: Xbox Game Pass not appearing under products

JohnC2 — Fri, 16 Jun 2023 15:29:24 GMT

Hi @JMCCREA, thanks for your PM to confirm all working ok now.

Cheers

John