https://community.bt.com/t5/Bills-Packages/How-do-I-remove-an-old-Account-from-MyBT/m-p/2297033#M156334 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315884">@CaerwynW</a></SPAN> and welcome to our community.</P> <P>Thanks for posting. I can remove the unwanted account for you. I'll need a few details so check your inbox for my message and drop me over a reply with the details.</P> <P>Cheers</P> <P>David</P> Tue, 06 Jun 2023 18:26:45 GMT DavidM 2023-06-06T18:26:45Z https://community.bt.com/t5/Bills-Packages/How-do-I-remove-an-old-Account-from-MyBT/m-p/2297030#M156333 <P>I yesterday ordered FTTP broadband (via EE) and have just found that I have a old closed account (elderly uncle's account) linked to my email address and therefore MyBT shows me that I have two accounts. How can I remove the link between the old closed account and my new account opened yesterday so I only have the one account showing?</P><P>Many thanks for any assistance.&nbsp;&nbsp;</P> Tue, 06 Jun 2023 18:13:57 GMT https://community.bt.com/t5/Bills-Packages/How-do-I-remove-an-old-Account-from-MyBT/m-p/2297030#M156333 CaerwynW 2023-06-06T18:13:57Z https://community.bt.com/t5/Bills-Packages/How-do-I-remove-an-old-Account-from-MyBT/m-p/2297033#M156334 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315884">@CaerwynW</a></SPAN> and welcome to our community.</P> <P>Thanks for posting. I can remove the unwanted account for you. I'll need a few details so check your inbox for my message and drop me over a reply with the details.</P> <P>Cheers</P> <P>David</P> Tue, 06 Jun 2023 18:26:45 GMT https://community.bt.com/t5/Bills-Packages/How-do-I-remove-an-old-Account-from-MyBT/m-p/2297033#M156334 DavidM 2023-06-06T18:26:45Z