This topic

Re: Problem claiming reward card

CSmyth100 — Wed, 07 Jun 2023 08:57:48 GMT

Hi - I am also having the exact same issue - broadband services now live, received multiple messages requesting me to claim the reward but when I try to follow the link x2 accounts show, one old account and the new one takes me to a blank page. Please can you help?

Re: Problem claiming reward card

DavidM — Wed, 07 Jun 2023 09:25:43 GMT

Hi @CSmyth100 and welcome to our community.

Sorry you're having problems claiming your reward. I can help. I've dropped you a private message so please check your inbox and send me over the details.

Cheers

David

Re: Problem claiming reward card

CSmyth100 — Wed, 07 Jun 2023 10:29:43 GMT

I have not received a message David?

Re: Problem claiming reward card

DavidM — Wed, 07 Jun 2023 10:56:58 GMT

Sorry about that @CSmyth100 .

You should have the message now.

Cheers

David

Re: Problem claiming reward card

sebsebseb — Tue, 13 Jun 2023 12:54:44 GMT

I have the same problem here too and unable to redeem my reward card because I have an old, closed account from way back. The issue seems to have been going on for more than a year but still isn't resolved which doesn't fill me with confidence going into a BT broadband contract but here we go.

Some assistance would be greatly appreciated.

Re: Problem claiming reward card

RobbieMac — Tue, 13 Jun 2023 13:52:29 GMT

Hi @sebsebseb

Welcome and thanks for your post.

I am sorry for the problems you're having claiming for your reward card. It's a virtual reward card and is sent via email 14 days after your services have been activated. You do need to claim for the reward card and I understand you're unable to due to the older account showing.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Problem claiming reward card

JohnC2 — Mon, 03 Jul 2023 07:28:35 GMT

Hi @CSmyth100, thanks for your patience and I can confirm I claimed your reward for you on Friday.

Cheers

John