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New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Holmes59 — Wed, 07 Jun 2023 18:22:13 GMT

As we all know , BT isn't the cheapest Broadband provider on the market! However, why do even new customers get a better deal than loyal existing customers?!Any comments? Thanks

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

licquorice — Wed, 07 Jun 2023 19:06:49 GMT

You mean like virtually every company in the country for all types of services does.

As long as people keep moving provider to get a cheaper deal it keeps the bean counters happy as they can produce amazing stats for gaining new customers. I have never understood the rationale either, but its the way of the world these days.

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

edsib1 — Wed, 07 Jun 2023 20:25:57 GMT

BT have just increased the base price of their already uncompetetive fibre2 to 31.99. I've had BT ever since BT Sport came out as it was the cheapest way of adding it - but with BT Sport being bought by Discovery - what exactly is BT offering for being so expensive?

Don't even get me started on the price of their call plans - they should be wearing a mask and a striped jumper!

The 14.4% price increase was the last straw, but luckily my contract is just ending so I can jump ship.

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

garybs29 — Wed, 07 Jun 2023 20:28:31 GMT

I'll start by saying this is in no way a defence of BT but it always makes me laugh when people compare BT to other providers & price. If you look at all the security etc plus the different openereach care levels (BT pay for a higher one) you see the reason for a higher price. People don't seem to demand supermarkets etc match each other but yet seem to like hitting out at BT as though they should be matching. It's an open market at the end of thr day with lots of choices nowadays

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Holmes59 — Wed, 07 Jun 2023 21:57:51 GMT

Why do you think Aldi and Lidl have been so successful Gary ( I use to shop at Tesco)? This strategy will lose them customers and eventually hit the share price. Cheers

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

licquorice — Thu, 08 Jun 2023 07:17:32 GMT

Perhaps you should apply for the post of chief finance officer at BT.

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Holmes59 — Thu, 08 Jun 2023 07:26:12 GMT

Thanks - but from what I have seen from Plc Boards they don't like to listen to common sense! Didn't a previous Chief Executive for BT spend billions on licences from the Government ( which they never used!)? Cheers

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

edsib1 — Thu, 08 Jun 2023 13:31:22 GMT

Erm - what security features are these? BT Protect (rebadged Norton) which you can get the equivalent of or better for free on the Internet?

I actually understated the cost, 31.99 is fibre 2 without phone line - fibre 2 with phone line (no calls) seems to be 36.99 now.

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Weerab1983 — Thu, 08 Jun 2023 13:41:00 GMT

Other broadband companies are no different when it comes to the end of your contract, you need to phone the value team and barter them down on price.

Also sky throttle their speeds when BT don't.

Obviously if you feel you can get it cheaper after you've tried with the value team it's down to you, but as the old saying goes, 'you get what you pay for' and the grass isn't always greener.

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Holmes59 — Tue, 13 Jun 2023 11:01:08 GMT

I may have to stand corrected! Just waiting for a call from BT complaints / Value Team! We shall see. Cheers

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Holmes59 — Tue, 13 Jun 2023 15:30:43 GMT

Still waiting for a call from Jim! Cheers

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Holmes59 — Tue, 13 Jun 2023 16:16:01 GMT

Please ring back Jim. I have had a reasonable BT offer from a lovely lady called Rebecca at the Sheffield Call Centre I believe (she is a credit to the company). I can't call you back on 0800 0285085. Thanks

Re: New Broadband Contract- Why does BT take its loyal existing customers for granted?!

Holmes59 — Wed, 14 Jun 2023 14:25:38 GMT

Tom from Lancaster Call Centre has now sorted this ! Well done B.T/ Tom! By the way, Mr Drahi/ BT Board please do not sell the family jewels. If you want to increase revenue, please squeeze those other organisations that use BTs infrastructure - surely their contracts are expiring soon (leave us loyal old customers alone!). Cheers