This topic

Returning Hub

NicolaBristow — Thu, 08 Jun 2023 15:15:44 GMT

How am I supposed to get a new returns bag for my device. I have moved house and they have sent the returns bag to the house I have moved out of.

The instructions of how to order another on is very strange and unhelpful!

has anyone had any luck with it?

Les-Gibson — Thu, 08 Jun 2023 16:08:14 GMT

There should be a link in MyBT for you to request a "Returns Kit", having said that it seems to be a game of chance whether it appears or not

StuartH — Thu, 08 Jun 2023 16:12:38 GMT

Thanks for posting sorry you're experiencing difficulty getting a returns bag sent to your correct address.

I've sent you a private message asking for some more details, I can help get a bag sent to your new address.

Thanks

Stuart

StuartH — Sun, 11 Jun 2023 09:44:54 GMT

Thanks for taking my call today.

Glad I was able to get a returns bag ordered for the correct address and that I could help sort out the issues on the final bill.

If you need anything else drop me a reply and I'll be happy to help.

Cheers

Stuart