Returning a HUB without receiving a new one

JoshPoole — Fri, 09 Jun 2023 22:12:38 GMT

I recently moved homes and with that I transferred my wifi to the new home and decided to upgrade, initially I was told I’d receive a new hub but then got a text saying my old hub is compatible with the upgraded wifi and all I needed was a new cable. I received the cable and the engineer installed my fibre and that was that but now I’m receiving texts and emails saying if my old kit isn’t returned I’ll receive a £50 charge fee and I can’t find anywhere that can resolve this issue.

Re: Returning a HUB without receiving a new one

JohnC2 — Sat, 10 Jun 2023 07:12:30 GMT

Hi @JoshPoole, sorry you're getting these reminders after been told to keep your hub for the new connection. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you resolve this.

Cheers

John

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Returning a HUB without receiving a new one

Re: Returning a HUB without receiving a new one