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Can’t claim BT Reward Card

CalvinRJ — Thu, 08 Jun 2023 22:59:55 GMT

Hi,

I’m trying to claim my BT Reward card through the email I received confirming that it is available but when I sign in, select the account ID that my current order is associated with, (I’ve got 2 old account ID’s that are associated with this email) the next screen is blank other than the website header and footer.

Can I get some help with this please?

Re: Can’t claim BT Reward Card

DanielS — Fri, 09 Jun 2023 08:27:44 GMT

Hi @CalvinRJ,

We can certainly help you with that.

Removing accounts from your online account is something that we need to do on our side.

I'm sending you a private message that you can reply back to my team on.

Thanks
DanielS

Re: Can’t claim BT Reward Card

DavidM — Sat, 10 Jun 2023 10:04:46 GMT

Thanks for sending over the details and for taking my call @CalvinRJ .

I've processd that claim for you now and you'll receive the reward 14 days after the orders close.

Cheers

David