This topic

Removal of an old account

LimpMisfit — Mon, 12 Jun 2023 11:37:24 GMT

Hi there,

Could someone from BT support contact me with regards to removing an old account from MyBT?

I am unable to use any of the benefits from my new account as the system keeps reverting to the closed account informing me that I have no benefits.

Many Thanks!

Re: Removal of an old account

DavidM — Mon, 12 Jun 2023 11:45:47 GMT

Hi @LimpMisfit and welcome to our community.

Sorry you're having problems with your MYBT. I'm sure we can sort this out for you. I've dropped you a private message so check your inbox send over the details.

Cheers

David

Re: Removal of an old account

StuartH — Fri, 16 Jun 2023 10:09:02 GMT

Hi @LimpMisfit

Thanks for taking my call this morning and for your messages regarding your MyBT.

Really glad my suggestions have helped resolve this for you.

I'll close this case as resolved but should you need help again please post back here on the Community.

Cheers

Stuart