Returned two pieces of kit in one package, BT acknowledged only one item.

MrCoops79 — Wed, 14 Jun 2023 09:10:39 GMT

Hi all,

I returned both a Smart Hub 2 and a Hybrid Connect within the same returns bag some time ago.

BT acknowledged the return of the Smart Hub 2, but I am still receiving chasers for the Hybrid Connect and told I will be charged. As these were packaged together and the Hub 2 return was acknowledged, it is clear that the items were received successfully, so I can only assume that there has been a processing oversight with regards to the Hybrid Connect. Obviously I would not want to be charged the £60+ through no fault of my own.

Could someone please advise, else I may need to raise a complaint if I am billed?

Many thanks

Re: Returned two pieces of kit in one package, BT acknowledged only one item.

PaddyB — Wed, 14 Jun 2023 11:05:44 GMT

Hi @MrCoops79,

Thank you for posting. If you send me your details. I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

This topic

Returned two pieces of kit in one package, BT acknowledged only one item.

Re: Returned two pieces of kit in one package, BT acknowledged only one item.