https://community.bt.com/t5/Bills-Packages/Account-Manager-pending/m-p/2298262#M156526 <P>Hi, I set up a new BT ID in order to manage my elderly Mum's phone account for her but the status says 'pending'.&nbsp; My Mum doesn't have a mobile or email so please can you help!</P> Wed, 14 Jun 2023 14:07:35 GMT AngelaDruce 2023-06-14T14:07:35Z https://community.bt.com/t5/Bills-Packages/Account-Manager-pending/m-p/2298262#M156526 <P>Hi, I set up a new BT ID in order to manage my elderly Mum's phone account for her but the status says 'pending'.&nbsp; My Mum doesn't have a mobile or email so please can you help!</P> Wed, 14 Jun 2023 14:07:35 GMT https://community.bt.com/t5/Bills-Packages/Account-Manager-pending/m-p/2298262#M156526 AngelaDruce 2023-06-14T14:07:35Z https://community.bt.com/t5/Bills-Packages/Account-Manager-pending/m-p/2298270#M156528 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/316950">@AngelaDruce</a></SPAN>,</P> <P>Thank you for posting. I'm sorry you're having difficulties setting up that BT ID. I'll be able to give you a hand with that.</P> <P>I&nbsp;have sent you a private message with instructions on how to contact the team.&nbsp; You can access your messages via the envelope icon at the top right of the screen, or click on this link,&nbsp;<A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank"><U>Private messages</U></A></P> <P>Thanks,</P> <P>Paddy</P> Wed, 14 Jun 2023 14:19:25 GMT https://community.bt.com/t5/Bills-Packages/Account-Manager-pending/m-p/2298270#M156528 PaddyB 2023-06-14T14:19:25Z