https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298678#M156662 <P>Hello. Years ago I set up My BT with a freeserve email address as security. I have not used My BT for ages, and now can't because I don't have access to the security email. Is there any way I can change the security email associated with My BT, or delete it and set up a new one? Thanks.</P> Sat, 17 Jun 2023 08:00:34 GMT KevinPayne 2023-06-17T08:00:34Z https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298678#M156662 <P>Hello. Years ago I set up My BT with a freeserve email address as security. I have not used My BT for ages, and now can't because I don't have access to the security email. Is there any way I can change the security email associated with My BT, or delete it and set up a new one? Thanks.</P> Sat, 17 Jun 2023 08:00:34 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298678#M156662 KevinPayne 2023-06-17T08:00:34Z https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298719#M156663 <P>If you set up MyBT and used the Freeserve email address as your log on it it should still work because in that instance it is only being used as a string of text and not as an email address.</P> <P>Are you still a BT customer?</P> Sat, 17 Jun 2023 12:12:34 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298719#M156663 gg30340 2023-06-17T12:12:34Z https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298750#M156669 <P>Thanks for the reply. The problem is that, when I try to login it sends a security pin to the freeserve email address which I can't access. I therefore can't pass the security test. I am still a bt customer.</P> Sat, 17 Jun 2023 15:41:55 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298750#M156669 KevinPayne 2023-06-17T15:41:55Z https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298756#M156672 <P>If you call BT 0330.1234.150 and explain to them what has happened for security reasons they should be able send out a PIN to your current address that is shown on your BT Billing Page.</P> <P>Once you have access to your MyBT you will be able to change the email address and your BTID.</P> <P>See links</P> <P><A href="https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/changing-your-bt-id-username-and-security-details1#:~:text=.....-,You%20can%20change%20your%20BT%20ID%20username%20and%20security%20details,that%20you%20have%20access%20to." target="_blank">Can I change my BT ID security question and answer? | BT Help</A></P> <P><A href="https://www.bt.com/help/security/usernames-and-passwords/i-ve-forgotten-my-bt-login-details--bt-id-" target="_blank">I've forgotten My BT login details (BT ID) | BT Help</A></P> Sat, 17 Jun 2023 15:59:44 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298756#M156672 gg30340 2023-06-17T15:59:44Z https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298765#M156674 <P>Thanks for your help. I was hoping to avoid a phone call 🤪, but I think you are right. Kind regards.</P> Sat, 17 Jun 2023 17:11:37 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298765#M156674 KevinPayne 2023-06-17T17:11:37Z https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298841#M156677 <P>FreeServe ceased a good number of years ago hence why you can access the details to enable you to login.</P> Sun, 18 Jun 2023 12:50:47 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-access-email-associated-with-my-bt/m-p/2298841#M156677 allanraymond 2023-06-18T12:50:47Z