https://community.bt.com/t5/Bills-Packages/Account-Numbers-New-and-Old/m-p/2298910#M156685 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/317299">@NannyNicky74</a></SPAN>, thanks for your post and sorry you can't manage your account online due to the old accounts linked to your BTID.</P> <P>I've sent you a Private Message so you can get in touch for the Mod team for help with this.</P> <P>Cheers</P> <P>John</P> Mon, 19 Jun 2023 07:46:51 GMT JohnC2 2023-06-19T07:46:51Z https://community.bt.com/t5/Bills-Packages/Account-Numbers-New-and-Old/m-p/2298878#M156680 <P><SPAN>I have multiple account numbers ( new and old) linked to my email address. </SPAN></P><P><SPAN>When I try to log in to my BT I'm recognised against an old closed account rather than my current broadband account. I can't manage my account because I'm not identified correctly whenever I try to log in. And when I go onto billing it always says there's an issue.&nbsp; Does anyone know how to resolve this How can I fix this?&nbsp;</SPAN></P> Sun, 18 Jun 2023 18:17:43 GMT https://community.bt.com/t5/Bills-Packages/Account-Numbers-New-and-Old/m-p/2298878#M156680 NannyNicky74 2023-06-18T18:17:43Z https://community.bt.com/t5/Bills-Packages/Account-Numbers-New-and-Old/m-p/2298910#M156685 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/317299">@NannyNicky74</a></SPAN>, thanks for your post and sorry you can't manage your account online due to the old accounts linked to your BTID.</P> <P>I've sent you a Private Message so you can get in touch for the Mod team for help with this.</P> <P>Cheers</P> <P>John</P> Mon, 19 Jun 2023 07:46:51 GMT https://community.bt.com/t5/Bills-Packages/Account-Numbers-New-and-Old/m-p/2298910#M156685 JohnC2 2023-06-19T07:46:51Z