This topic

Virtual Reward Card

nat_g11 — Mon, 19 Jun 2023 19:53:51 GMT

Hi,

I received an email asking me to ‘claim’ my rewards card which I did back in May. I then received an email to say they would be in touch with information on my rewards card but I still haven’t received anything.

Can anyone help please?

Natalie

Re: Virtual Reward Card

NeilO — Tue, 20 Jun 2023 07:52:52 GMT

Hi, @nat_g11 welcome to the community and thanks for posting, when was your broadband installed?

Thanks

Neil

Re: Virtual Reward Card

nat_g11 — Tue, 20 Jun 2023 08:59:51 GMT

Thanks for the reply.
I’ve had a lot of issues with the installation but finally had it installed June 9th.
Natalie

Re: Virtual Reward Card

NeilO — Tue, 20 Jun 2023 09:47:27 GMT

Hi @nat_g11 I'm sorry that the installation was delayed. The reward card is emailed to you after the 14-day cooling-off period has finished so I would expect it to arrive over the weekend or early next week.

Thanks

Neil

Re: Virtual Reward Card

nat_g11 — Tue, 20 Jun 2023 10:30:31 GMT

Thanks @NeilO i’ll watch out for it.

Natalie

Re: Virtual Reward Card

NeilO — Tue, 20 Jun 2023 10:35:13 GMT

@nat_g11 no problem, post back if there are any issues and we'll be happy to help.

Neil