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BT device return problem

Amihussain — Tue, 20 Jun 2023 06:29:14 GMT

Can anyone help me please.

I returned a device a BT TV set top box using the returns bag I got from ordering a returns bag on BT website.

I got a post office proof of delivery and tracking number to say it was delivered.

Over 3 weeks later the it is still showing as not returned and have less than 15 days left. Or I will be charged.

The website customer support doesn't work keeps giving me an internal error.

Any assistance will be appreciated

Thank you

Re: BT device return problem

gg30340 — Tue, 20 Jun 2023 06:52:03 GMT

It is presently taking four weeks to update accounts when an item is returned.

If you call BT 0330.1234.150 with your proof of delivery they will update your account for you.

Re: BT device return problem

Colin_London — Tue, 20 Jun 2023 09:42:13 GMT

4 weeks? Have they got one work experience trainee on the job? Surely they could automate this so that accounts get automatically updated when the return is scanned?

Re: BT device return problem

Anonymous — Tue, 20 Jun 2023 12:26:35 GMT

@Colin_London

"Surely they could automate this so that accounts get automatically updated when the return is scanned?"

Maybe they need to check that the package actually contains what it is supposed to before "closing it off"?

I don't know for certain, but wouldn't be surprised if people have tried getting away with posting a brick, or similar, back to BT!

Re: BT device return problem

reluctant-user — Fri, 29 Dec 2023 10:29:22 GMT

Clearly this is still a problem.

One month and counting...